The Roofstock Guarantee

Industry-leading guarantee to give you total confidence

Our innovative Roofstock Guarantee allows you to invest with confidence, regardless of whether the home is leased or vacant.

30-Day Money-Back

30-Day Money Back

If you are not satisfied with your purchase, contact us within 30 days of closing and we’ll start the refund process. *

Guaranteed Rent

Guaranteed Rent

Enjoy rent payment on vacant, rent-ready properties starting 45 days after closing. You will also pay NO initial tenant placement and monthly management fees until your property is leased. *

How Roofstock Guarantee Works

How Roofstock Guarantee Works

  • If you are not satisfied with your Roofstock purchase, notify us within 30 days of closing.
  • Roofstock will re-list the property for free on our marketplace. When the property sells, we will refund the original purchase price at closing regardless if it sells for more or less. If the home doesn’t sell within 90 days, Roofstock will buy back the property and you will receive your refund also when the property closes.
  • You are responsible for maintaining the property until the home is sold as it is required that the home be in materially the same condition as when you purchased it. Up until your home sells, you are responsible for typical costs of ownership, including insurance, upkeep and property management fees.
  • Only one property per buyer is covered under this guarantee and only one guarantee claim may be made by any buyer during any 90-day period.
Guaranteed Rent

Guaranteed Rent

  • If you purchase a vacant home and work with a Roofstock Certified Property Manager, you’ll receive rent payments starting 45 days after closing until the home is leased. Only homes that are vacant at closing can qualify.
  • Roofstock will pay you rent equal to 90% of the estimated market rent as determined by your property manager.
  • Plus, your initial tenant placement cost and monthly management fees are also waived until the property is leased. This can result in savings of more than $1,000 (based on average lease up and monthly management fee for 45 days).
  • If you have purchased a property that is not in rent-ready condition, all repairs must be completed within 45 days of closing. Roofstock may terminate rent payments at any time after the 45-day period if the property is not rent ready, as determined by Roofstock and the Certified Property Manager.
  • Payments are calculated at the end of the month and remitted in the following month. This guarantee is valid for up to 12 months from the closing date and ends when the lease starts.
  • Roofstock may modify or terminate this offer at any time, however we will honor the terms that were in place at the time of your property purchase.
  • This guarantee is non-transferrable. Terms and conditions apply.

Roofstock Certified Homes

1. We Find High Potential Markets

  • We analyze House Price Appreciation (HPA), rental rates, growth yields, job growth and population growth in the area to find markets that have good potential for investment.
  • Each area is then analyzed to look at the supply and demand for Single-Family Rental houses to determine additional growth factors.
  • Our research goes down to the neighborhood level looking at nearby schools, various amenities and crime rates to identify regions with better gross yields, HPA and total returns.

Unless the home is subject to an inspection contingency, prior to publishing on the marketplace, an experienced inspection firm performs a multi-point property inspection for safety, habitability and risk, including external and major systems review and internal review of the property, along with an estimate of certain repair and “turn” costs

  • Obtain and review a preliminary title report to determine that there are no uninsurable encumbrances or liens, or preliminary title commitments, where applicable.
  • Determine if the property is part of an HOA and, if applicable, summarize fees and terms.
  • Review and summarize key lease terms including monthly rent, lease-end date, security deposit, and utility responsibility
  • Review tenant payment history.
  • Documents and analysis are available to you in each property’s document vault.

  • Conduct a property valuation and rental market analysis to ensure properties are priced fairly.
  • Estimate the cost of major repairs and renegotiate the price if the repairs are extensive.

  • Find recommended property managers with expertise and operations in the local area.
  • Review their property management process and reporting to identify the most promising options.
  • Personally interview the top managers to find the best.
Guarantee Details

Roofstock provides a 30-day guarantee to Buyers of Property purchased under a Roofstock Realty LLC Purchase and Sale Agreement via the Services. This guarantee applies if you, as a Buyer, are not satisfied with a Property purchased from a Seller via our Services and you notify Roofstock in writing of your dissatisfaction within 30 days of the closing. Certain other conditions apply such as there must be no material changes to the condition of the Property since the closing. Only one Property per Buyer is covered under this guarantee and only one guarantee claim may be made by any Buyer during any ninety (90) day period. Please refer to the Terms and Conditions for further conditions and details.

* Terms and conditions apply


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